Frequently Asked Questions

Frequently Asked Questions

Research shows that 9 out of 10 convicted burglars agreed they would avoid a house protected by an alarm system. While there is no security system available that is completely penetration proof, installing a TELUS Smart monitored home protection system makes your home 3 times less likely to be burglarized**.

No matter what size of home you have or what neighborhood you live in, a TELUS Smart monitored home protection system can help make your home safer.

Having a a TELUS Smart monitored security system allows you to be sure your home is safe and secure whether you’re at home or away. Without an alarm system installed in your house, burglars can spend long hours in your house going through valuable things. Even if you do not keep any valuable items in your home like cash and jewelry, a stolen cheque book, name, address, SIN card number and other personal documents can cause you thousands of dollars in identity theft and it takes years to recover from these loses. At the first sign of trouble, your a TELUS Smart monitored security system will notify our Emergency Response Centre where professionally trained operators will respond quickly and effectively, no matter what the emergency is.

The most obvious benefit of installing a TELUS Smart monitored system is that it makes your home safer for you and your family. A a TELUS Smart monitored home protection system is always on, with a dedicated monitoring center ready to respond immediately to any intrusion, 24 hours a day.

Saves You Money. While you’ve most likely considered how a TELUS Smart monitored security system could help save your life, you probably haven’t thought about how it could also save you money. TELUS Provides you with a certificate to send to your insurance company, allowing you to save up to 25% off your homeowner’s insurance with most insurance companies. Plus, adding a TELUS Smart monitored security systems also adds value to your home.

a TELUS Smart monitored security systems are installed by licensed professionals.

TELUS Smart monitored security costs less than a cup of coffee per day.  Additionally, you can save up to 25% on your homeowner’s insurance premium just by having a TELUS Smart monitored security system installed.

When ordering your system, you will be asked to select a preferred installation date and time that is convenient for you. Our professional technicians will then come to your home and install the home protection system at the scheduled time.

A wireless system requires much less drilling than the traditional hard wired security systems (a traditional hard wired system requires drilling 9-10 wires throughout your home).

Our Smart home alarm system includes 90 percent of the security most Canadian’s need. This includes:

  • Digital Master Control Panel with Touch Screen Keypad
  • Door/Window sensors
  • Motion detectors
  • 1 Interior siren
  • Monitored Photo Electric Smoke Detector
  • Built-in High Temperature Sensor
  • Battery Backup/Transformer/Telco Jack/Wiring

We have designed home alarm packages for new and old homes, we have 18 different packages for you to choose from And if there’s something missing from these, feel free to contact us and we can customize the package to fit your needs.
Our Security System Expert will recommend any additional equipment necessary to meet your individual security needs when they sign you up. All TELUS Smart monitored systems also come with a yard sign and window decals to help deter potential break-ins.

Every TELUS monitored system comes with the following:

Quality Service Plan
TELUS approved equipment are designed to meet the highest quality control standards… but no manufactured equipment is 100% reliable. With QSP you have free maintenance on parts and labour as long as you stay monitored by TELUS.
Homeowners Insurance Certificate
May save you up to 20% on your homeowners insurance with most insurance companies.

If you move after 2 years, a basic system will be installed in your new home FREE of charge anywhere in Canada where TELUS has service.  However, if you need a new system or want to enhance an existing one, simply call us at 1-888-808-9642 to find out what offers are available to you at your new home. Some Restrictions apply.

Since signals are received electronically, you don’t have to be located in close proximity to a TELUS Smart monitoring center to receive uninterrupted monitoring 24 hours a day and fast, accurate response to every emergency situation in your home. Your location to one of the TELUS monitoring centers has no effect on the monitoring services and response time you’ll receive.

In the event that your alarm goes off, Your system sends a wireless signal to TELUS monitoring station immediately. If the system is not disarmed immediately then, TELUS will notify the police or proper emergency response services immediately.

Our system is so intelligent, that TELUS will know exactly which window, door or motion sensor has been triggered. TELUS will provide the police with the location of the intrusion, along with your name and address. TELUS dispatchers take care of all the logistics, so you don’t have to worry about getting the police any information during your emergency.

Not only will a TELUS Smart monitored security system add value to your home, but it can also save you up to 25% on your homeowner’s insurance base premium with most insurance companies. TELUS will provide you with a certificate to send in to your insurance company, showing that your home has monitored security protection.

When burglars see the TELUS Smart Home Alarm yard sign, they know the home is well protected by the leading home security company in the nation. Generally, burglars target only the most vulnerable homes and are unlikely to challenge an ADT monitored security system.

Our system uses pet immunity, which means any animal weighing less than 80 pounds will not trigger your alarm. The system is so intelligent that it knows the difference between an animal and a human by the way heat is allocated throughout the body.

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.

TELUS Smart Monitored Home Protection Systems are designed to protect the most vulnerable areas of your home– the areas that are also highly targeted by intruders. That’s why every TELUS monitored system is fully equipped to protect both the perimeter and interior of your home.
Your system helps detect potential intruders before they even step inside by securing the perimeter or entry points of your home. Doors, windows, and major traffic areas can be monitored, even notifying TELUS command centers exactly which protected area has detected a break in.
State of the art motion detectors provide an invisible blanket of protection over a wide area inside your home. Even if an intruder were to enter the home, our completely wireless detectors sense human body heat and movement, instantly activating the system and notifying the TELUS command center with detailed information.

About Us

MHB Security is your local TELUS Trusted Provider in Canada. We install Security Systems all over Canada to serve you better. When you choose MHB Security as your local TELUS Trusted Provider, you’re backed by the same benefits as if you were to get your system directly from Corporate TELUS. All of us at MHB …Learn More

Our Staff

We are a group of the best Security Consultants, Installers, and Management and have over 65 years of combined experience. Because of our experience, we use the best possible installation practices and our systems are installed by licensed, bonded, trained and certified installers. Learn More

Our Services

At MHB Security, we use certified brand new products and equipment available for your protection. Our systems are monitored by TELUS’s interconnected monitoring stations from the day we install the system in your home or business. After the installation, you would be calling the TELUS monitoring station …Learn More

Get In Touch

We know what it takes to install the very best protection you, your family, and your business deserve. For a limited time, get a Free Home or Business Security System through MHB Security with our special online promotion with a savings of $1,650. Call us today at 1-888-808-9642…..Learn More

Ready to find out more?

If you’re looking for a security system that’s right for you and your residential or commercial property, trust the experts at MHB Security to provide you with exactly what you’re looking for.  Drop us a line today for a free quote!