When an alarm signal is received from your home or business, our monitoring station professional can alert both you and the police, fire department or emergency personnel right away. So, whether you’re there or away, you have protection, which acts like an invisible blanket around the people and things that value most to you.

ADT has a comprehensive network of dedicated Customer Monitoring Centers backed by powerful equipment and trained professionals. So if connections to a monitoring center are interrupted, one of our other centers takes over promptly, giving us the ability to offer continuous security through our advanced monitoring systems and ultimately providing you with peace of mind.

All of our Customer Monitoring Centers are supported by muttered disaster preparedness procedures. So each can operate at optimal levels under a variety of adverse conditions. Monitoring professionals have the support of powerful computers and secure communications links with multiple backup systems. Which means you can always rely on in an emergency.

Within seconds of receiving an alarm signal from a home or business the monitoring centre’s cutting-edge technology gives operators the relevant information they need. This fast response time will ensure the residents of your residential or commercial property receive the help they need before the situation becomes any worse.

In seconds they can determine all of the information necessary to resolve an emergency situation, including:

• What type of emergency it is
• Which local authorities to dispatch if required
• Who to contact
• What to do if you’re on holidays
• Whether there is a pet in the house

Operators will have everything they need to know in order to deal with your situation quickly and effectively. Knowing the nature of your situation and who can help will ensure your home or business is taken care of. As well, if an ADT operator is knowledgeable about what to do when you’re not there, you can enjoy your time on holiday or vacation without worrying about the safety of your home or business.

ADT home alarm monitoring services ensure you will receive a response during any emergency situation and the experienced operators will be able to efficiently and effectively ensure the safety of you, your family or your business with quick-response times.

• ADT doesn’t outsource any monitoring like some competitors do.
• ADT connects with more than 150 add-on devices to fit every customer’s needs.
• ADT Command Panel integrates home security with smart home devices to create a true smart and safe home environment.
• As a leading smart home security provider, ADT continues to expand its smart home capabilities through homegrown innovation
and strategic partnerships.
• ADT is the top (#1) security brand considered by Small/Medium businesses (SMBs).
Source: Parks Associates.
• ADT is the top (#1) provider of security systems and services in the Small/Medium business (SMB) market.
Source: SMBs and Smart Security: The Buyer Journey. 12/2023.
• ADT has custom solutions for small businesses, including video surveillance, remote management and smart automations.
• ADT’s security devices are tested with UL standard, which means they meet stringent product requirements around safety and reliability from
Underwriters Laboratories, an independent product testing organization.
• ADT utilizes redundant systems and technologies to help ensure security system performance and monitoring center communication, in case
any critical issues arise.
• ADT owns and operates a network of 6 UL-listed monitoring centers across the U.S. (the largest security monitoring network in the U.S.);
these centers are fully redundant, so they can transfer alarm signals to other centers in case there’s an issue at one of them
(e.g. natural disasters).
• ADT utilizes multiple monitoring communication methods, including communication over landline phone lines, broadband internet and
cellular networks. In case communications over one of these methods fails, communication can still occur via the other methods, which helps
improve the reliability of ADT monitoring communications.
• In case of a power loss, the backup battery will activate and will operate your alarm system for several hours. In the event your system battery
is or becomes low, a low-battery signal will be sent to ADT’s Customer Monitoring Center. Your system will also show
an indication of the low battery by displaying a message (e.g., LOW BATT or BATT) on the keypad or by frequently beeping.
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